Terms of Service

Last updated: January 1, 2024

Welcome to BugRelay

These Terms of Service ("Terms") govern your use of BugRelay, a public bug tracking platform operated by BugRelay Inc. By using our service, you agree to these terms. Please read them carefully.

1. Acceptance of Terms

By accessing or using BugRelay, you agree to be bound by these Terms and our Privacy Policy. If you don't agree to these terms, you may not use our service.

We may modify these Terms at any time. We'll notify you of significant changes via email or through our platform. Your continued use of BugRelay after changes become effective constitutes acceptance of the new Terms.

2. Description of Service

BugRelay is a public platform that allows users to:

  • Report bugs and issues in software applications
  • View and search existing bug reports
  • Comment on and vote for bug reports
  • Track the status of bug reports
  • Claim and manage company profiles (for verified company representatives)

Public Platform Notice

BugRelay is designed as a public platform. Bug reports, comments, and certain profile information are publicly visible. Do not include sensitive, confidential, or personal information in bug reports.

3. User Accounts

Account Creation

  • You must provide accurate and complete information when creating an account
  • You are responsible for maintaining the security of your account credentials
  • You must be at least 13 years old to create an account
  • One person may not maintain multiple accounts

Company Verification

  • Company representatives may claim and verify their company profiles
  • Verification requires a valid email address from the company domain
  • Verified companies can respond to bug reports and manage their public profile
  • False claims of company affiliation may result in account suspension

4. User Conduct

Acceptable Use

You agree to use BugRelay only for lawful purposes and in accordance with these Terms. You agree not to:

  • Submit false, misleading, or spam bug reports
  • Harass, abuse, or harm other users
  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights
  • Attempt to gain unauthorized access to our systems
  • Use automated tools to scrape or abuse our service

Content Guidelines

  • Keep bug reports factual and constructive
  • Do not include personal, confidential, or sensitive information
  • Respect intellectual property and trade secrets
  • Use appropriate language and maintain professionalism
  • Do not post malicious code or security exploits

5. Content and Intellectual Property

Your Content

  • You retain ownership of content you submit to BugRelay
  • By submitting content, you grant us a license to display, distribute, and use it on our platform
  • You represent that you have the right to submit the content
  • You are responsible for the accuracy and legality of your content

Our Content

  • BugRelay's platform, design, and functionality are our intellectual property
  • You may not copy, modify, or distribute our platform without permission
  • Our trademarks and logos are protected and may not be used without authorization

6. Privacy and Data

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information. Key points include:

  • Bug reports and comments are publicly visible
  • We collect minimal personal information
  • We use industry-standard security measures
  • You can delete your account at any time

Please review our full Privacy Policy for complete details.

7. Disclaimers and Limitations

Service Availability

We strive to maintain high availability but cannot guarantee uninterrupted service. We may temporarily suspend service for maintenance or updates.

Content Accuracy

Bug reports and comments are submitted by users. We do not verify the accuracy of user-generated content and are not responsible for any damages resulting from inaccurate information.

Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the content or practices of these external sites.

8. Termination

By You

You may terminate your account at any time through your account settings. Upon termination, your personal information will be deleted, but public content may remain anonymized.

By Us

We may suspend or terminate accounts that violate these Terms, engage in abusive behavior, or pose a security risk. We will provide notice when possible, except in cases of severe violations.

9. Governing Law

These Terms are governed by the laws of [Jurisdiction]. Any disputes will be resolved in the courts of [Jurisdiction]. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.

10. Contact Information

If you have questions about these Terms of Service, please contact us:

  • Email: legal@bugrelay.com
  • Address: BugRelay Inc., [Address]

We will respond to legal inquiries within 30 days.