Privacy Policy
Last updated: January 1, 2024
Our Commitment to Privacy
At BugRelay, we believe in transparency not just for bug tracking, but also for how we handle your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our platform.
Information We Collect
Account Information
When you create an account, we collect:
- Email address
- Display name
- Profile picture (optional)
- Company affiliation (if claiming a company)
Bug Reports and Content
When you submit bug reports or interact with our platform:
- Bug report details (title, description, steps to reproduce)
- Comments and responses
- Votes and reactions
- Screenshots or attachments (if provided)
Usage Information
We automatically collect certain information about your use of our service:
- IP address and location data
- Browser type and version
- Pages visited and time spent
- Device information
- Referral sources
How We Use Your Information
To Provide Our Service
- Create and manage your account
- Display your bug reports and comments publicly
- Enable communication between users and companies
- Send notifications about bug status updates
To Improve Our Platform
- Analyze usage patterns to improve user experience
- Identify and fix technical issues
- Develop new features based on user needs
- Prevent spam and abuse
To Communicate With You
- Send important service updates
- Respond to your support requests
- Send marketing communications (with your consent)
- Notify you of changes to our terms or policies
Public Information
Important: BugRelay is a public platform
Bug reports, comments, and certain profile information are publicly visible by design. This transparency is core to our mission of improving software quality.
Always Public
- Bug report titles and descriptions
- Comments and responses
- Your display name and profile picture
- Vote counts and reactions
- Company affiliations (for verified members)
Never Public
- Your email address
- Private messages between users and companies
- Account settings and preferences
- Usage analytics and behavioral data
Data Security
We implement industry-standard security measures to protect your personal information:
- Encryption in transit and at rest
- Regular security audits and penetration testing
- Access controls and authentication
- Secure data centers with physical security
- Regular backups and disaster recovery procedures
- Employee training on data protection
Your Rights and Choices
Access and Portability
You can access and download your personal data at any time through your account settings.
Correction and Updates
You can update your profile information, display name, and other account details at any time.
Deletion
You can delete your account at any time. Note that public bug reports and comments may remain visible but will be anonymized.
Marketing Communications
You can opt out of marketing emails at any time using the unsubscribe link or your account settings.
Third-Party Services
We use certain third-party services to operate our platform:
- Analytics: Google Analytics (anonymized data)
- Email: SendGrid for transactional emails
- Authentication: OAuth providers (Google, GitHub)
- Infrastructure: Cloud hosting providers
- Monitoring: Error tracking and performance monitoring
Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
- Email: privacy@bugrelay.com
- Address: BugRelay Privacy Team, [Address]
We will respond to privacy-related inquiries within 30 days.